Support
We're here to help you with any questions or issues you may have.
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Response Time
We typically respond to all inquiries within 24-48 hours during business days.
Frequently Asked Questions
How do I get started with Ecko?
Simply download the app from the App Store, choose your level, and start listening to podcasts. No account required to get started!
Can I use Ecko offline?
Offline mode is coming soon! We're working on adding the ability to download podcasts for offline listening. Stay tuned for updates.
How do I save vocabulary words?
While listening to a podcast, tap on any word in the transcript to see its translation. You can then save it to your vocabulary list for later review.
What levels are available?
Ecko offers content for all proficiency levels: Beginner (A1-A2), Intermediate (B1-B2), and Advanced (C1-C2). You can switch levels at any time.
How do I report a bug or issue?
Please email us at contact@ecko.world with a description of the issue, your device type, and app version. Screenshots are helpful!